Shipping policy
Thank you for shopping with ANA KOKSHOORN. Focused on providing high-quality consumer electronic products and matching accessories for global users, our team adheres to standardized order processing and cross-border logistics specifications. We always prioritize rigorous order inspection, professional shockproof packaging for electronic devices and efficient shipping arrangements to ensure every product is delivered correctly, fully functional and within a reasonable delivery cycle.
1. Order Processing Time
Every confirmed customer order will undergo comprehensive sorting, quality inspection and sealed packaging procedures within 1-3 business days after order confirmation, excluding weekends and statutory holidays. Processing duration may be prolonged during peak sales periods with excessive order volume. We will send official email notifications to customers once notable shipping delays occur.
2. Shipping Fees and Delivery Estimates
Shipping expenses for all electronic product orders are automatically calculated and clearly displayed on the checkout page before payment submission, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are merely estimated values. Actual parcel arrival time is subject to change due to courier service interruptions, customs clearance review progress, extreme weather conditions, international logistics restrictions and regional holiday arrangements of destination countries.
3. Shipment Confirmation and Tracking Service
After your consumer electronic order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking credentials.
Real-time tracking information and logistics status updates will generally go online and become available for customer inquiry within 24-48 hours after the logistics carrier completes parcel pickup and system registration.
4. Incorrect Address Liability Exemption
Customers are solely responsible for verifying and confirming the accuracy and completeness of shipping address information during the checkout process.
ANA KOKSHOORN will not bear any liability for misdelivered, lost or returned parcels caused by incorrect or incomplete recipient addresses provided by customers. Any packages returned due to address errors will incur additional reshipping fees, which shall be borne by the customer.
5. Lost and Damaged Parcel Solution Rules
If your parcel is lost during cross-border logistics transportation, please contact our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your electronic products arrive with broken packaging or functional damage upon delivery, please submit a feedback request within 48 hours after receipt and provide clear photos of damaged items and original packaging. Our team will verify the situation and resolve the issue efficiently.
6. Product Usage Specification and Customs Terms
Each electronic product is equipped with official usage and maintenance instructions. ANA KOKSHOORN disclaims all responsibility for equipment damage or functional failure caused by improper operation, unauthorized modification, incorrect maintenance or personal misuse of products.
International shipments may involve import duties, customs taxes and other clearance fees formulated by local customs authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.
7. Contact Information
If you have any questions or consultation demands regarding this Shipping Policy and your order logistics status, please get in touch with our professional support team via the official information below:
Trade Name: ANA KOKSHOORN
Phone number: +64 29 467 4820
Email: service@silixorvaq.shop
Physical address: Isla Street, Invercargill, STL 9810, New Zealand